Korean Email and Chat Support - Springfield, MA

Company Profile: An american technology and analytics enabled BPO Company that delivers end-to-end solutions for over 30 years. It is one of the world’s largest independent BPO companies with over 40,000 employees, offering customer engagement across industries from healthcare, financial services and many more.

Position: Korean Email and Chat Support
Industry: BPO
Location: Cubao, Quezon City
Salary: P 100,000 - P 130,000
Work Schedule: Shifting

Benefits:
• Competitive Salary Offer
• Processing of Working Visa
• 13th month pay
• Government Mandated Benefits
• Leave Credits
• HMO
• Performance incentives

Requirements:
• Korean National proficient in English
• Finished at least 2 years in College or Highschool graduate with relevant work experience
• Good understanding and email/chat etiquette
• With customer service experience is a great advantage
• Willing to work in QC and can start on May 2020

Responsibilities:
• Respond to customer’s inquiries and technical concerns through emails and chats
• Assist customers' service concern through email or chat (e.g. playlist, features, troubleshooting and subscription Inquiries)
• Assist customers in Cancellation of premiums and in changing customer personal details
• Handle concerns of account users regarding paid accounts, payment issues

Recruitment Process:
•Resume Screening
•Long Assessment (English & Language) - 5 Steps
•Hiring Manager's Interview
•Training Manager's Interview
•Job Offer